Job Description
📋 Description Troubleshoot issues and answer merchant questions. Deliver a world-class support experience for store owners. Work with Intercom to resolve merchant inquiries. Escalate real bugs to engineering with context. Be a product expert and stay current on releases. Collaborate with the swarm support team to resolve issues. 🎯 Requirements 2+ years in technical customer support at a SaaS company Proficiency with Zendesk or Intercom Excellent written and spoken communication A problem-solving mindset and curiosity Ability to prioritize by severity and act with urgency Basic knowledge of HTML, CSS, and JavaScript 🎁 Benefits Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends
