Customer Education Manager

📋 Description Own a key segment of the curriculum and map knowledge/skills to content. Research learning audiences to stay current on motivations and skills. Use ADDIE or SAM to develop instructional content for adoption inside/outside the platform. Design and execute a curriculum maintenance strategy aligned to the product roadmap. Develop a distribution plan across help docs, in-app guidance, and marketing. Help define the Customer Education roadmap with the broader team. 🎯 Requirements 5+ years in an education-related role (Customer Education, L&D, or teaching). 3+ years developing eLearning content. Proficiency with Camtasia (video production). Proficiency with authoring tools: Articulate, Adobe Captivate, or Parta. Familiarity with learning management systems. SME collaboration for content ideation; clear technical communication. 🎁 Benefits Competitive salary and equity. Healthcare, dental, and vision coverage. 401(k) / RRSP program. Take what you need PTO. A global, meritocratic work culture.