Customer Enablement Specialist

📋 Description Guide new customers through onboarding and value realization within 90 days. Translate features into clear, actionable guidance and resources. Help customers adopt best-practice workflows and troubleshoot issues. Create scalable educational content, such as webinars or sessions. Contribute to customer retention and expansion through enablement. Collaborate with global teams across Europe, APAC, and the Americas. 🎯 Requirements Deep expertise as a Phrase 'Power User'. Explain APIs, workflow builders, and LLM-based solutions to non-technical users. Strong organizational skills for high-volume account management. Think quickly and provide practical advice during live client calls and Q&A. Mastery of live presentations to large audiences. 5+ years of hands-on localization experience. 🎁 Benefits 4 company holidays in addition to regular holidays. A Christmas break to spend time with family. Your birthday off to celebrate you. 2 Giveback days for volunteering or charity. Onboarding and learning/development through Phrase and Claude. Additional local benefits depending on entity.