Customer Success Manager

📋 Description Manage a portfolio of about 300 automotive dealer customers. Build trusted relationships through a digital-first engagement model. Partner with Sales, Advertising and Onboarding teams to deliver exceptional experiences. Use customer insights and platform data to improve adoption. Drive engagement and retention with data-driven actions. Educate customers on new features to maximise value. 🎯 Requirements Experience in Customer Success, Account Management or Client Services within a SaaS, technology or digital business. A passion for building strong customer relationships and helping customers achieve their business goals. Confidence using data and insights to identify opportunities and communicate value. Excellent communication and stakeholder management skills with the ability to influence and engage customers remotely. Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment. A proactive, commercially minded approach with a focus on customer retention, growth and continuous improvement. 🎁 Benefits Recognition as one of Australia’s Best Workplaces by Great Place to Work, a Family Friendly Workplace, a WORK180 endorsed employer. A highly engaged, collaborative team where you’ll learn from exceptional talent. 24 weeks paid parental leave for primary caregivers, four weeks for secondary caregivers, and six weeks paid gender-affirming care leave. Regular hackathons, continuous learning opportunities, and wellbeing initiatives.