Tier 3: Users Support Agent

📋 Description Investigate cases at the data level using logs, data tables, and tools. Diagnose root causes and propose engineer-ready fixes. Document resolutions as repeatable, shareable processes. Turn one-off fixes into defined processes and automations. Work cross-functionally with Product, Engineering and Marketing. Ensure long-term prevention for repeated issues. 🎯 Requirements Spanish native/advanced (required). English basic/intermediate (reading docs/logs/tools). Customer obsession; unblock users with empathy and speed. 1–2 years in Tier 2/3 support (fintech/e-commerce). SQL basics: SELECTs, joins, lookups. Proficiency with Retool, Kustomer/Zendesk, and AI tools (ChatGPT/Gemini).