Premium Support Advisor

📋 Description Deliver VIP experiences to Premier/Advantage/Essential accounts. Partner with CSMs/AMs/PS/TAMs and leadership to boost retention. Manage client issues from review to resolution; escalate when needed. Provide multi-channel support via phone, video, email, and chat. Champion client needs; share insights with Product and Support Management. Investigate complex software issues to identify root causes and propose solutions. Document customer environments and troubleshooting steps for knowledge sharing. 🎯 Requirements 3.5+ years SaaS technical support or related field Bachelor's degree in Computer Science, IT, or related field Excellent verbal and written communication Proficiency with Zendesk, Salesforce, Slack, and JIRA Autonomous, self-starter with hybrid-work experience Collaborative, customer-obsessed team player 🎁 Benefits Hybrid schedule with Tue-Thu in the office Comprehensive health benefits Employee Stock Purchase Plan at 15% discount Paid vacation, Docebo Days, floating holidays Family-friendly policies incl. parental leave Access to Employee Resource Groups and company events