Team Lead, Customer Support

📋 Description Guide and mentor customer support team members towards achieving operational goals. Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction. Ensure customer complaints are resolved in the most professional manner. Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction. Collaborate with the planning department on staffing and hiring procedures. Perform employee reviews, appraisals, and participate in performance reviews. 🎯 Requirements Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics. Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities. Track record of building engagement and managing hybrid or fully remote teams. Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners. Empathetic team player, with a process-oriented mindset. Great organizational and time-management skills. 🎁 Benefits Opportunity to join our Employee Stock Options program. Opportunity to help scale a unique product. Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. Paid volunteering opportunities. Work location of your choice: office, remote, opportunity to work and travel. Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes.