Debt Collections Officer

📋 Description Proactively manage a portfolio of debtor accounts to ensure timely collection of balances Liaise with internal stakeholders and external clients to resolve payment queries Issue statements, reminders, and follow up overdue accounts Monitor and report on debtor ageing and collection performance Investigate and resolve discrepancies and disputes efficiently Support month-end processes and ensure accurate record-keeping 🎯 Requirements Previous experience in a debtors, accounts receivable, or collections role Strong communication skills with the confidence to engage with a range of stakeholders Well-organised, with strong attention to detail and time management skills Able to balance firmness and professionalism when managing collections Comfortable working within systems and financial reporting tools Experience in a professional services or corporate environment will be highly regarded