Job Description
📋 Description Onboarding support: guide customers through integration. API and library education: guidance on integrating with APIs. Troubleshooting: resolve integration issues with Customer Success teams. Index configuration: configure catalogs, facets, searchability, sorting. Communication: liaison between customers and technical resources. Process improvement: document interactions and improve onboarding. 🎯 Requirements Proven experience in customer or technical support roles. Knowledge of REST-based web services, APIs, and integration practices. Excellent communication and interpersonal skills; explain concepts clearly. Detail-oriented with commitment to exceptional customer support. Strong problem-solving and proactive issue resolution. Able to support between 1pm–8pm PST (UTC-7). 🎁 Benefits Work with smart, empathetic teammates to grow and impact. Regular team offsite events to connect and collaborate. Fully remote team - choose where you live. Unlimited vacation; at least 3 weeks per year. Work from home stipend to set up your home office. Apple laptops provided for new employees.
