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Job Description
📋 Description Answer current and prospective patient questions. Triage inquiries to medical staff across multiple platforms. Ensure accurate data flow across platforms. Troubleshoot patient tech problems in the internal dashboard. Support members' labs, pharmacy, and resources. Assist members with vulnerable mental health safety planning. 🎯 Requirements Strong understanding of trans experiences; support gender-affirming care. 2+ years in customer service with strong service history. Attention to detail; data management and data entry skills. Respectful and empathetic written and verbal communication. Basic computer skills; comfortable with new systems. Comfortable interfacing with patients and colleagues remotely. 🎁 Benefits Ground-Floor Equity (Series B) Free medical, dental, and vision after start Unlimited PTO 11 paid holidays and December shutdown 401(k) Free Plume and BetterHelp subscriptions
