Sr Customer Engineer - ANZ (Presales & Post Sales)

📋 Description Lead pre-sales motions for new customer acquisition and product expansion. Drive measurable outcomes in customer health, retention, and expansion. Identify opportunities to expand adoption across features and lines of business. Lead onboarding for strategic customers: planning, integrations, and training. Build playbooks; coach peers; use AI to accelerate content/workflows. Independently lead complex customer interactions and escalate when needed. 🎯 Requirements Passion for customer relationships and building trust. 5-8 years in customer-facing technical roles (Solutions Eng, TAC, CE, or similar). Hands-on web tech: HTML, CSS, JavaScript, REST APIs; troubleshoot front-end. Experience managing strategic Enterprise accounts with exec stakeholders. Ability to solve ambiguous problems with multiple variables. Experience linking technical work to business outcomes (retention, ROI). Hands-on use of AI tools for account research and workflow automation. Experience mentoring junior technical teammates. 🎁 Benefits Hybrid culture; in-office 3 days/week in Sydney Flexible benefits; monthly health stipend Equity and retirement contributions