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Job Description
📋 Description Handle customer queries via chat, email, phone, and social media. Mediate seller–buyer disputes to reach fair solutions. Resolve issues promptly to ensure customer satisfaction. Collaborate with Sales and Experts to improve service. Based in Lisbon; hybrid work with at least 2 days in the office. Join a fast-paced, multi-channel customer support team. 🎯 Requirements 1-4 years in Customer Service or Content Moderation Proficient in Japanese and English; strong communication Strong analytical thinking and problem solving Experience in hospitality, tourism, retail, or call center preferred Able to switch between channels (phone, email) Willing to commute to Lisbon office 2+ days/week; hybrid 🎁 Benefits Health Insurance from day 1 (including dental) Work From Home Allowance Commuting between home and office covered Office in central Lisbon; hybrid setup Catavouchers: €100 on joining, €50 on your birthday Extra leave for key life events and anniversaries
