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Job Description
📋 Description Drive account growth and revenue expansion across existing portfolio. Own retention and customer delight; monitor signals to prevent churn. Lead quarterly business reviews and success plans with ROI metrics. Advocate for customers; provide product feedback for new features. 🎯 Requirements 5+ years in enterprise B2B SaaS CSM with $500K+ ARR ownership Property management or PropTech exp; multifamily/commercial real estate ops Proven net revenue retention above 110% via expansions/renewals Executive relationship mgmt with Directors and VP-level stakeholders Implementation/onboarding for tech deployments across multi-site portfolios SQL knowledge and low-code tools (Retool, Airtable) for dashboards 🎁 Benefits Some travel for client meetings and conferences
