Senior Customer Experience Expert

📋 Description Lead CX initiatives with cross-functional teams end-to-end Develop omnichannel CX strategies across touchpoints Build and run AI-powered CX workflows Apply advanced research methods to CX insights Champion customer personas and scenarios to guide design Deliver actionable CX recommendations to stakeholders 🎯 Requirements 3+ years designing complex CX across touchpoints Built reliable agentic AI workflows integrated into design Led CX trainings and facilitated leadership around CX Experience with large corporate and mid-size clients Uses customer data analytics to inform CX decisions Implements Voice of Customer programs and analyzes feedback Advanced research methods, journey mapping, predictive analytics Hands-on with agentic AI frameworks (BMAD, Superpowers) and multi-agent workflows