Member Support Specialist II

📋 Description Respond to complex inquiries from learners via phone, chat, or cases. Collaborate cross-functionally on launches and post-launch issues. Own performance metrics and meet or exceed role expectations. Mentor new specialists and support onboarding and skill development. Represent the voice of the customer in projects and initiatives. Use Salesforce, Guru, and Looker to engage members and learners. 🎯 Requirements Excellent written and verbal communication. Strong attention to detail and organization. 2-4 years of customer service in high-volume remote settings. Experience mentoring peers and onboarding teammates. Familiarity with case management, chat, or phone support tools (Salesforce, Guru, Looker). Experience using AI tools to support work and know when to double-check output. 🎁 Benefits Health care options through Collective Health and Kaiser. 401k retirement plan. Vacation policy to rest and recharge. 8 days of fully-paid sick leave. Parental leave and family-friendly benefits. Tuition assistance and education benefits.