Job Description
📋 Description Talk with clients by phone to understand questions and log incidents in CRM Handle a daily email case queue and resolve issues with customers Classify incidents by severity and priority Use Knowledge Base and manuals to resolve incidents Investigate issues with no known solution and escalate when needed Collaborate with teammates and update the Knowledge Base 🎯 Requirements Bachelor's degree in CS/Business Apps or related field (designed) IT/computer science certification a plus (or equivalent) At least 2 years of product support experience Excellent verbal and written communication Excellent phone skills and active listening Experience utilizing CRM systems 🎁 Benefits Generous health coverage, disability, and life insurance 401(k) match after 60 days, 100% vesting after 1 year HSA contributions and an HRA to offset deductibles Flexible vacation policy: take what you need Volunteer time off and community events Fully paid parental leave and caregiver leave
