Senior Engineering Manager, Customer Agent

📋 Description Own strategically significant work streams end-to-end. Be accountable for outcomes; move the needle. Manage from the front line; understand product and customer problems. Shape teams in ambiguity; partner with Product. Collaborate with Product, Design, Sales, and ML engineers. Build seamless agent experience across sales, ecommerce, support and success. 🎯 Requirements Exceptional people leader and action-oriented. Balance leadership with product engagement. Comfortable with ambiguity; shape direction with partners. Strong product engineering instincts; product-focused. AI fluency; experiment with AI-assisted development. Extreme autonomy; act on convictions. 🎁 Benefits Competitive salary and equity in a fast-growing start-up. Lunch every weekday and a fully stocked kitchen. Regular compensation reviews; we reward great work. Pension scheme with match up to 4%. Health and dental insurance for you and your dependents. Flexible paid time off; maternity and paternity leave.