Also available on
Job Description
📋 Description Main contact for users and partners; deliver outstanding customer service Answer inquiries via email, chat and phone Handle priority situations with care; proactively reach out when needed Help build processes to encourage sustainable behavior using Too Good To Go Be a brand ambassador in all customer communications Share customer needs with internal teams locally and globally 🎯 Requirements Experience in Customer Service or Account Management Proficient in Italian and English (written and spoken) Based in Ontario, Canada Strong communicator with high standards Experience with CRMs like Zendesk, Salesforce, Hubspot or SAP Team player who builds relationships and resolves conflicts Detail-oriented and able to stay focused on repetitive tasks Marketplace or food industry experience is a bonus 🎁 Benefits Flexible hours and generous vacation/wellness policies Open culture with room to be creative Strong team culture with shared learning and celebrations Inclusive benefits with remote-friendly flexible hours International company with 20 countries and 1350+ teammates Personal and professional growth in a high-growth scale-up
