Job Description
📋 Description Manage a book of large enterprise customers for NRR and retention Exceed monthly, quarterly, and annual gift spend targets Build long-term relationships with multiple stakeholders at each customer Onboard and activate new customers from expansions and graduations Lead executive business reviews with customers to review goals and outcomes Leverage AI tools and internal reporting to surface risks and opportunities 🎯 Requirements Bachelor's degree or equivalent practical experience 6+ years in a customer-facing SaaS/tech role Experience as CSM or AM managing Fortune 500 book of business Experience with senior stakeholders at Large Enterprise Comfortable handling objections and creative problem solving Focused on measurable outcomes and revenue growth Curious about AI and daily use of AI tools Detail-oriented, organized, and time-efficient Strong team player in a fast-paced startup Can-do attitude and openness to change 🎁 Benefits Free healthcare (vision and dental) Generous 401k match Flexible PTO Paid family leave Snappy Summer Fridays year-round Snappy gifts for employee recognition
