Head of Consumer Operations

📋 Description Own end-to-end financial operations for consumer money movement across fiat and crypto at scale. Define and manage SLAs for key metrics (withdrawal time, success rate, disputes). Build SOPs and a control framework for money movement (segregation of duties, audit-readiness). Lead operations team (reconciliation, asset movement, support ops) with distributed or outsourced functions. Own incident response for disruptions (failed withdrawals, delays, outages) and customer communications. Drive readiness for new product launches and geographic expansions with licensing/regulatory dependencies and go-live runbooks. 🎯 Requirements 10+ years in financial/payments/treasury operations; 4+ years in senior leadership; crypto/fintech/regulatory exp preferred. Direct experience managing fiat and crypto money movement (deposits, withdrawals, settlements) at scale. Track record building/leading ops teams through rapid growth; workforce planning across in-house and outsourced models. Strong AML, KYC, and fraud-prevention knowledge; partner with Compliance, not policy owner. Experience with Treasury liquidity, cash positioning, and banking relationships in financial services or crypto. Proven success delivering operational readiness for product launches or geographic expansions. 🎁 Benefits Unlimited vacation policy; work hard and take time when you need it. Unlimited books policy; access to technical resources. Apple equipment. Full-time salary based on experience and meaningful equity.