Customer Success Engineer (London)

📋 Description Serve as the technical advisor and strategic owner for enterprise accounts. Own the full customer lifecycle: onboarding, adoption, expansion, and advocacy. Drive adoption via live demos, workshops, architecture guidance, and troubleshooting. Run discovery to surface problems and translate into requirements. Identify expansion with Sales; lead executive reviews. Act as the voice of the customer; influence roadmap and tools. 🎯 Requirements 7+ years in technical, customer-facing roles (TAM/solutions engineering) at API-driven or AI companies. Track record blending customer ownership with technical depth (design, troubleshooting, growth). Hands-on experience running demos, POCs, or workshops with enterprise customers. Proven success landing expansion in complex enterprise accounts. Fluency discussing APIs, integrations, and developer workflows; L1 troubleshooting. Experience engaging both technical stakeholders and executive buyers.