Technical Customer Support Specialist II

📋 Description Own technical customer issues from report to resolution and update status Research and document issues; share findings with the org Collaborate with global Customer Success to manage inquiries Liaise between Engineering, Product, and Customer Success on glitches and fixes 🎯 Requirements 2-3 years in technical tier 2+ SaaS support Strong verbal and written communication Solid technical knowledge; web troubleshooting Experience with ticketing: JIRA, Zendesk, Salesforce Email marketing exp a plus; HTML knowledge helpful Excel skills; SQL a plus 🎁 Benefits Remote position; must reside in Greece region Great Place To Work Certified Remote workforce flexibility and localized hiring