Job Description
📋 Description Own triage and resolution of complex customer production issues via Salesforce, email, Slack, Zoom Guide tech users by debugging and refining Python and no-code agents Serve as Tier 2 support to monitor and tackle complex production issues via alerts Drive investigations across our stack and escalate issues to product/engineering Shape roadmap by gathering platform feedback and feature requests Build automated diagnostic tools to scale support and speed resolutions 🎯 Requirements 5+ years in enterprise B2B SaaS technical support Cloud tech AWS/GCP, Python, SDKs, SSO SCIM, Jira, Grafana, Datadog RESTful API debugging, integration and usage Empathetic customer facing troubleshooting Clear written and verbal communication GenAI and LLM experience a bonus; own end to end resolutions 🎁 Benefits Generous PTO plus company holidays Medical dental and vision coverage for you and your family Paid parental leave for all parents 16 weeks Fertility and family planning support Early detection cancer testing through Galleri Flexible spending account and dependent FSA options
