VP, customer success (EMEA)

📋 Description Drive growth and retention by hitting ambitious NRR and GRR targets Lead, scale, and develop a high-performing CSM team across segments Design a regional success model with playbooks, metrics, governance Build trusted CIO/CMO partnerships with enterprise leaders Collaborate with Sales, Product, Marketing, and Solutions to deliver ROI Champion forecasting and data-driven decision-making 🎯 Requirements 15+ years in enterprise SaaS or transformation tech with Fortune 500/Global 2000 relationships 7+ years in senior CS or post-sales leadership across multi-country EMEA Proven record building and scaling CS orgs through hypergrowth/global expansion Fluent in enterprise AI adoption and governance, ROI frameworks A strategic, hands-on operator balancing vision with execution Executive presence to influence at the C-suite and coach at all levels 🎁 Benefits Generous PTO and holidays Medical and dental insurance Paid parental leave (16 weeks) Fertility and family planning support Galleri cancer screening program Pension scheme with company contributions