Support engineer (UK)

📋 Description Triage and resolve complex customer production issues via Salesforce, email, Slack, Zoom. Guide end users by debugging/refining Python and no-code agents. Provide Tier 2 support to monitor and tackle complex production issues via alerts. Drive stack-wide technical investigations and escalate issues to product/engineering. Gather and share platform feedback with product/design to shape roadmap. Build and maintain automated tools to scale support and reduce resolution times. 🎯 Requirements 5+ years' experience providing tech support for enterprise B2B SaaS. Deep technical proficiency in AWS/GCP, Python, SDKs, SSO/SCIM, Jira, Grafana, Datadog. Strong RESTful API debugging/integration skills to troubleshoot complex environments. Empathetic, on-screen customer engagement to resolve product issues. Clear written/verbal communication of complex technical concepts. Experience with GenAI/LLMs a bonus; own resolution of issues end-to-end. 🎁 Benefits Generous PTO, plus company holidays Comprehensive medical and dental insurance Paid parental leave for all parents (16 weeks) Fertility and family planning support Early-detection cancer testing via Galleri Competitive pension scheme and company contribution