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Job Description
📋 Description Main contact for users and partners; deliver outstanding service via email, chat and phone. Respond to inquiries via Facebook, App Store, Play Store and Google Reviews. Handle priority situations with care; proactively contact users and stores. Help build processes to promote sustainable living with Too Good To Go. Be a brand ambassador; encourage sustainable behaviour in every interaction. Understand customer needs and communicate them to internal teams globally. 🎯 Requirements Experience in Customer Service or Account Management. Fluent in French and English for Canada-wide interactions. Based in Ontario. A first-class, inspiring communicator who sets the bar high. Experience with CRMs like Zendesk, Salesforce, HubSpot or SAP. Team player who builds positive relationships and resolves conflicts. Detail-oriented and able to stay focused through repetitive tasks. Experience in a marketplace or food industry is a bonus. 🎁 Benefits Open company culture with independence to unleash creativity. Strong team culture with learning and collaboration. Inclusive benefits with flexible hours and generous vacation. International company with 1350 teammates across 20 countries. Strong personal and professional development in a high-growth setting. Commitment to accessibility and inclusion.
