Customer Value Partner

📋 Description Own full customer lifecycle from scoping to value realization. Deliver according to Hawk's best practices; track progress. Understand value in client numbers; build it. Design and drive joint success plans aligned to client objectives. Own commercial outcomes: drive GRR and NRR; revenue recognition. Monitor usage and performance; turn data into optimization. 🎯 Requirements 5+ years in customer-facing roles in B2B enterprise software. Track record managing accounts at $500K+ ARR with expansion. Delivery plan ownership end-to-end; scoping, tracking, reporting. Strong SaaS/enterprise software delivery knowledge; AML/fraud domain a plus. Hands-on with AI tools (agentic AI) to speed work and improve quality. Comfort operating at C-suite level and leading governance calls. 🎁 Benefits Fluent in German or another language relevant to Hawk's EMEA base, plus English. Experience carrying both GRR/NRR and delivery outcomes for the same account.