Technical Account Manager

📋 Description Serve as trusted technical advisor to drive adoption and business value. Partner with CSMs to drive adoption and outcomes across customers. Lead or support technical success planning aligned to goals and KPIs. Collaborate with QS and cross-functional teams for proactive improvements. Monitor product usage metrics; identify risks and opportunities. Create and maintain scalable technical documentation and knowledge resources. 🎯 Requirements Strong technical aptitude; translate concepts into customer value. Excellent communication across technical and non-technical audiences. Proven ability to drive adoption and ROI improvements. Experience partnering cross-functionally with Support, Product, and Implementation. Bachelor’s degree; 2–3 years in SaaS TAM/CS roles; travel. Authorized to work in the United States; visa sponsorship not offered. 🎁 Benefits Fully company-paid medical, dental, and vision. Generous paid time off (PTO). Paid parental leave for birth/adoption. 401(k) with company match. Hybrid or remote work options. Costco membership, cell stipend, commuter benefits.