Telephony Integration Administrator

📋 Description Design, develop, and maintain REST API integrations between Five9, AI, and internal apps Lead telephony and AI initiatives, including platform migrations and workflow automation Design, configure, and optimize Five9: dialers, routing, IVRs, queues, skills Develop, test, and deploy APIs and telephony enhancements with operational readiness Partner with Security, Compliance, IT, and stakeholders for SOX reviews and vendor onboarding Monitor and resolve platform and telephony issues, coordinating with teams/vendors 🎯 Requirements Bachelor’s Degree or equivalent experience 4+ years supporting contact center tech, telephony, or enterprise tech Experience administering Five9 or CCaaS platform with integration planning Automation familiarity with low-code tools or scripting (JavaScript/Python) Experience partnering with Information Security and Compliance teams for security reviews and SOX Working knowledge of SIP trunking, telephony infrastructure, and carrier connectivity 🎁 Benefits Flexible work schedules and remote work available Health, dental and vision insurance paid up to 80% for employees and dependents 21 days PTO in your first year 12 weeks paid parental leave and six weeks sabbatical after six years 401(k) with up to 4% match and stock options Educational Assistant Program and Clinical Employee Reimbursement Program