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Job Description
📋 Description Own end-to-end post-sale customer engagement lifecycle Lead onboarding, adoption, value reviews, and renewals Be the voice of the customer; advocate for issue resolution and requests Engage across customer organizations to enable multi-threaded engagement 🎯 Requirements 5+ years in customer success or technical account management in B2B tech or SaaS Strong communicator with attention to detail; able to engage CTOs, VPs, DevOps Experience with FinOps Cloud Cost Management solutions Bias for action; comfortable with ambiguity; continuous development Able to manage a large portfolio of SMB to enterprise accounts High emotional intelligence and empathy; a kind person 🎁 Benefits Equity 401(k) plan Medical, dental, and vision benefits Education stipends
