Job Description
📋 Description Partner with CS, Product, Eng, and customers to ensure successful implementations Own technical onboarding from post-sale through production launch Configure integrations, workflows, call routing, IVRs, telephony, and healthcare platforms Translate customer requirements into scalable technical solutions Manage testing, QA, and go-live readiness Build documentation and repeatable playbooks for deployments 🎯 Requirements 3–7+ years in Technical Implementation or equivalent role Hands-on configuring integrations, APIs, webhooks, data mappings Own projects from discovery to production launch Strong troubleshooting to isolate and resolve complex issues Excellent written documentation and communication Builder's mindset—creating scalable processes Bonus: Healthcare platforms (Athena, eClinicalWorks, Experity) 🎁 Benefits International offices in US, UK, and Canada Comprehensive healthcare Unlimited vacation with July 4 half-week and year-end week off In-office 5 days/week in Suffolk County, NY; HQ Fast-paced, mission-driven startup culture
