Job Description
Registered Nurse (Germany) – Remote
About Us
Think Global - Expect Amazing!
TalentWorldGroup is a revolutionary multilingual Contact Center. We are a truly people-focused company on a mission to reinvent professional home-based working and build the Workplace of the Future.
Position Overview
We are currently qualifying candidates for an upcoming remote Registered Nurse project scheduled to start at the end of Summer / beginning of Fall.
We are seeking Registered Nurses located in Germany with an active German RN license to support one of our premium international clients in the medical field. This is a fully remote, work-from-home opportunity where you will provide professional support to patients and healthcare professionals following a comprehensive paid training program.
Key Responsibilities
- Resolve customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
- Serve as a telecare clinical contact for patients, clinical staff, and internal team members.
- Support escalations from the Level 1 Technical Services team when required.
- Follow all environmental, health, and safety procedures and company policies.
- Act as a liaison between customers, TalentWorldGroup, and the client.
- Help maintain the accuracy of online knowledge bases, troubleshooting guides, and reference materials.
- Identify opportunities to improve customer experience, equipment reliability, and treatment quality.
- Complete scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
- Receive inbound calls from telecare patients and clinical collaborators.
- Analyze treatment data and identify clinical, user, or product-related trends.
- Document all interactions accurately and share relevant information with appropriate stakeholders.
Training Program
- 8 weeks of paid remote training
- Covers technical support, systems, and treatment analysis.
- Training Schedule: Monday to Friday, 4:00 PM – 10:00 PM CEST (6 hours training)- For six weeks with a two weeks nesting period
Working Schedule
- Operating Hours: Monday to Friday, between 9:00 AM and 6:00 PM CET
- Expected workload: Approximately 2 hours per day
- Fully remote from Germany
Compensation
- €26/hour during training
- €28/hour after successful completion of training
Requirements
- Currently living in Germany
- Active Registered Nurse (RN) license issued in Germany
- Nursing degree (BSc or equivalent nursing diploma)
- Excellent verbal and written communication skills in German and English
- 2–4 years of customer service or contact center experience is preferred but not required
- Experience with dialysis therapy is an advantage but not mandatory
Technical Requirements
- Broadband internet connection (Ethernet/LAN, minimum 50 Mbps)
- Intel Core i5 / AMD Ryzen 5 or higher
- 16 GB RAM
- 120 GB SSD
- Wired USB headset
- Windows 11 or later
Why Join TalentWorldGroup?
- 100% remote work from home
- Competitive hourly compensation
- Paid training
- Long-term freelance cooperation
- Career development opportunities
- Performance-based gamification program, including bonus opportunities and paid leave hours
Recruitment Process
We have already started qualifying candidates for this project. As training places are limited and the project is expected to begin at the end of Summer / beginning of Fall, we encourage interested Registered Nurses to apply as early as possible to complete the qualification process.
Originally posted on Himalayas
