Job Description
📋 Description Report to Manager of Customer Reliability; provide senior-level tech knowledge on customer issues. Collaborate with development engineering on escalations, bugs, and feature requests. Develop troubleshooting sessions, trainings, and guides for internal CRE. Develop, review and maintain internal knowledge base articles. Triage and document bugs and enhancement requests from the field and via reproduction. Collaborate with Escalation Management on hot, high-touch accounts. 🎯 Requirements 5+ years in senior technical support/escalation for enterprises (container/cloud security). Master-level Kubernetes and Linux experience. Knowledge of Bash/Shell/Python scripting languages. Knowledge of AWS, Azure, and GCP cloud services. Nice to have: Oracle and IBM Cloud knowledge. Experience balancing multiple challenges simultaneously. 🎁 Benefits Extra days off to prioritize well-being. Mental health support for you and your family via Modern Health app. Great compensation package.
