Job Description
📋 Description Own CX tooling strategy and roadmap (CRM, ticketing, messaging, telephony) Balance off-the-shelf vs bespoke internal tools Lead platform optimization initiatives, including third-party evaluation Build, maintain and socialise a principled approach to business transformation Collaborate with Sales, Operations, Finance, Marketing and senior leaders 🎯 Requirements Proven leadership of CX product strategy for internal tools (CRM, ticketing, telephony) Balance off-the-shelf vs bespoke internal products (buy vs build) Strong service design and evidence-led cross-functional process thinking Excellent stakeholder engagement with Sales, Ops, Finance, Marketing Passion for championing Product discipline and outcome-driven roadmaps 🎁 Benefits Salary £90k+ plus 10% shares yearly 28 days holiday + bank holidays Private medical cover Pension scheme: employer 7%, employee 5% Hybrid working: 3 days in office; remote periods UK 24/7 online GP and dental; fertility and other support
