Associate Billing Specialist

📋 Description Provide billing and subscription support to Cloudbeds customers and internal teams. Handle billing tickets by email or phone; manage exit interviews for cancellations. Collaborate across departments to resolve subscription-related issues. Analyze billing trends and contribute to process improvements. Maintain accurate subscription records. 🎯 Requirements Experience in billing support, subscription management, or customer service. High attention to detail and ability to make high-stakes decisions. Strong written, verbal, and analytical skills with problem solving. Confidence in declining requests while taking accountability for decisions. Familiarity with billing or subscription management procedures. Proficiency in Excel/Google Sheets; strong time management. 🎁 Benefits Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays Fully Paid Parental Leave Home office stipend based on country of residency Cloudbeds University professional development