Customer Support Specialist

📋 Description Provide daily user support via Zendesk. Deliver personalized support meeting KPI targets. Respond to Google Play reviews and social comments. Create weekly reports on tickets and social sentiment. Troubleshoot technical issues with back-end tools. Escalate issues and user feedback to the dev team. 🎯 Requirements 1-3 years experience in apps, mobile games, or similar support. Strong problem solving and interpreting data. Ability to use multiple tools and platforms in parallel confidently. Self-motivated, autonomous, and able to meet deadlines. Effective people skills and empathy; strong written English. Experience with Zendesk or Amazon DynamoDB is a plus. 🎁 Benefits Generous Insurance Plan 4 weeks vacation per year Personal/Sick days RRSP with 100% Employer Matching Annual Fitness Allocation Monthly Public Transit or Home Internet Allocation