Service Desk Analyst

📋 Description Provide end-user support for local and remote users. Handle level 1-3 tickets and troubleshooting. Support apps and act as owner between users, IT, and vendors. Monitor tickets, backups, and daily reports. Configure users, groups, and access in Active Directory. 🎯 Requirements Minimum 2 years of IT experience. Bachelor’s degree in IT or related field preferred. Microsoft Windows desktop/server, Office; VMware vSphere. Strong communication and problem-solving skills. Self-starter who can work independently and prioritize. ITIL knowledge preferred. 🎁 Benefits Medical, dental and vision coverage. 401(k) retirement plan and employee perks. Paid time off and flexible schedules. Remote work options. Growth opportunities and collaborative culture.