Job Description
📋 Description Build and maintain Zendesk Apps for agent-facing data visibility Own AI chatbot configuration and API scripting (Assembled) Integrate Slack, Jira, and third-party tools for Ops workflows Ensure safe chatbot behavior with fallbacks and monitoring Design end-to-end data flows between front-end and back-end services Translate Ops needs into technical specs for partner teams 🎯 Requirements AI/LLM integration: production experience with chatbots and LLM APIs API fluency: REST APIs, Webhooks, JSON, OAuth Zendesk expertise: Admin/Develop for Zendesk Support, Guide, and App Framework Low-code familiarity: Zapier, Make, or Workato End-to-end ownership: ship reliable solutions with minimal oversight Frontend tooling: HTML/CSS for internal tooling 🎁 Benefits Health insurance with 100% premiums for you and dependents Life and income protection Fertility and adoption benefits Headspace mindfulness app subscription Pension with employer match Flexible paid time off
