Job Description
📋 Description Provide high-quality technical assistance to customers Manage case escalations and respond to alerts Act as Queue Manager during weekend shifts Collaborate with Support, Engineering, SREs, Product Management and Customer Success Reproduce customer problems to enable resolution Communicate with customers via tickets, calls and screen sharing 🎯 Requirements 5+ years related experience with Bachelor's or equivalent Excellent verbal and written communication Strong troubleshooting and problem-solving skills Linux/Unix/Windows Enterprise Server experience Proficiency with HTTP, TLS/SSL, IPv4/IPv6 Java and web containers (Tomcat/JBoss) 🎁 Benefits Generous PTO & Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Education Reimbursement Commuter Offset (Specific locations)
