Concierge

📋 Description Provide personalized guest service via phone, email, and chat; resolve tickets promptly. Understand guest needs to tailor Aero experiences and drive bookings. Prepare flight documents; support guests; coordinate with ground handling and airport partners. Collect, document, and share guest information per established processes. Coordinate flight management communications, itinerary changes, and special requests. Collaborate with Concierge, Flight Crews, and Operations; use systems to ensure smooth operations. 🎯 Requirements Aviation experience is a plus but not required; customer service background preferred. Experience in a luxury service environment. Experience in a customer-focused start-up. Experience in the private aviation sector. Experience with email services and customer service tools; Salesforce a plus. Available to work nights, weekends, and holidays; shifts aligned with LA/NY time zones. 🎁 Benefits Pay: $25-$33/hr; varies by skills, experience, and location. Time off: PTO, sick time, bereavement, and holiday pay. Benefits: medical, dental, vision, life, disability, 401k, and FSAs.