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Job Description
📋 Description Advise and handle enterprise customer support requests on the PlanetScale platform. Become a customer-facing subject-matter expert for enterprise customers. Identify product gaps for enterprise customers and coordinate with Engineering, TAM, and Sales. Be part of an on-call rotation for high-priority issues. 🎯 Requirements Experience supporting production databases and applications, preferably at scale. Experience with database internals and performance tuning for PostgreSQL and MySQL. Working knowledge of Kubernetes. Strong ability to communicate with customers via email, Slack, video, or in person. Comfortable reading and editing code (Vitess or dependencies) to fix docs. Able to work independently and know when to ask for help. 🎁 Benefits Inclusive and diverse workplace with a respectful culture. Remote-friendly with global teams and flexible hours. Work on cutting-edge distributed database tech (Postgres, Vitess). Opportunities to contribute to open-source projects. Equity and growth opportunities.
