Job Description
📋 Description Drive frontline support - triage and resolve remote end-user issues Own onboarding and hardware asset lifecycles Manage Zoom Room AV systems and printer infrastructure across office locations Support MDM ops, rollouts, and migrations across JumpCloud, Kandji, InTune, Landscape Maintain and troubleshoot Zoom, Slack, Google Workspace, O365/Teams Create documentation/content for end-user guidance 🎯 Requirements 2-4+ years of experience in a systems administrator or IT engineer role Prior experience in an IT specialist, helpdesk, or desktop support role Hands-on experience with MDM platforms - Kandji, InTune, or JumpCloud Experience with identity and access management, especially Okta Experience working a helpdesk queue and owning tickets end-to-end Experience configuring, troubleshooting, and managing collaboration tools (Slack, Zoom)
