Senior Merchant Support

📋 Description Handle inquiries via email, WhatsApp, Slack, live chat, and tickets. Resolve issues, prevent fires, and support customers. Capture customer insights to improve product and service. Collaborate with cross-functional teams to resolve inquiries. Be the expert on customers, understand pains, and be proactive. Provide daylight-time support (8:00 AM–8:00 PM Bangkok time). 🎯 Requirements 1+ year in Customer/Merchant Operations or related B2B/Banking roles. Bachelor’s degree in Engineering, Management, Finance/Accounting, or CS/IT. Experience with ticketing tools (Zendesk, Freshdesk, Zoho) is a plus. Analytical mindset with strong English communication. Willing to roster on weekends and public holidays. Experience using Splunk, Redash, and Postman for operations.