Job Description
📋 Description Become a product expert and fully proficient in Sigma. Lead a team of product experts delivering excellent Sigma customer experience. Hire, develop and train a strong team of Support Engineers. Collaborate with Engineering, Design, Product, CS, Sales, and Marketing to ensure a great customer experience. Manage metrics: CSAT, Initial Response, SLA, Time to Resolution. Continuously refine processes to optimize efficiency. 🎯 Requirements 5+ years supporting data platforms in enterprise environments; 2+ years in people management. CS fundamentals; strong databases and business intelligence knowledge. Familiar with CDW environment/concepts. Proficient in SQL and data modeling concepts. Proven track record of building trust and rapid issue resolution. Curious, eager to learn, and able to quickly pick up new technologies. Excellent verbal and written communication skills. 🎁 Benefits Equity Generous health benefits Flexible time off Paid bonding time for new parents Traditional and Roth 401k
