Merchant Support (Daylight)

📋 Description Handle merchant inquiries via Email, WhatsApp, Slack, Live Chat, and ticketing platforms to resolve needs. Provide necessary information and escalation to related stakeholders when needed. Analyze customer transaction status with operational tools (Splunk, Redash, Postman). Show empathy and provide calm responses to win customer confidence. Daylight coverage: 8am-2pm GMT+7 or 9am-3pm GMT+8. 🎯 Requirements 1+ years in customer/merchant ops or RM in B2B/financial services. Bachelor's degree in Engineering, Management, Finance/Accounting, or CS. Experience with ticketing tools: Zendesk, Freshdesk, Zoho, or similar. Excellent English communication; empathetic and calm responses. Analytical mindset; enjoys solving open-ended problems. Willing to roster on weekends and public holidays.