Technical Support Manager - EMEA

📋 Description Become a product expert and Sigma proficient. Lead a team of support engineers delivering excellent customer experience. Hire, develop and train a strong Support Engineers team. Collaborate with cross-functional teams to ensure a great customer experience. Manage CSAT, Initial Response, SLA, and Time-to-Resolution metrics. Refine processes to optimize efficiency in support operations. 🎯 Requirements Experience supporting data platforms in enterprise environment; 2+ years in management. Computer Science fundamentals; strong DB and BI expertise. Proficient in SQL and data modeling concepts. Proven ability to build trust with customers and resolve issues quickly. Curious, quick to learn new technologies. Excellent verbal and written communication skills. 🎁 Benefits Equity Generous health benefits Flexible time off policy Paid bonding time for new parents Traditional and Roth 401k Commuter and FSA benefits