Senior Manager, Customer Success

📋 Description Own post-go-live customer lifecycle for enterprise clients Maximize adoption and optimize payment performance Translate client business models and payment flows into actions Act as trusted advisor to technical and business stakeholders Lead cross-functional efforts with Product, Engineering, and Commercial teams Manage Greater China enterprise relationships in a fast-growth environment 🎯 Requirements 8–10 years in Customer Success or Technical Account Management in B2B SaaS/fintech Proven track record growing enterprise accounts: adoption, retention, expansion Strong commercial mindset with revenue outcomes (NRR, upsell, cross-sell) Fluent English and Mandarin (business proficiency) for Greater China clients Deep understanding of APIs, integrations, payment flows; translate to business value Independent operator; lead complex client engagements and manage escalations