Job Description
📋 Description Resolve end-user hardware, software, and account issues to keep endpoints running. Handle escalations, mentor junior analysts, and contribute to docs and processes. Manage incidents and service requests, tracking with ticketing systems and SLAs. Install, deploy, and maintain PCs, software, scanners, printers, and peripherals. Provide face-to-face, phone, or chat support to internal customers. Coordinate with vendors/technicians and perform root-cause analysis when needed. 🎯 Requirements Bachelor's degree in CS/IT or 4 years of equivalent work exp; or CompTIA A+. CompTIA Network+ certification (preferred). Desktop Support Analyst I experience (preferred). Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365. ITIL/change management familiarity; ServiceNow or ITSM experience. Excellent written and verbal communication; ability to mentor others. 🎁 Benefits Medical, Dental & Vision coverage. Life Insurance. 401(k) with company match. You Pick a Day paid holidays. FSA & HSA options. Pet Insurance.
