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Job Description
📋 Description Serve as key support contact for providers; respond to inquiries and resolve issues. Build and maintain positive relationships with Marketplace providers. Manage procedure additions/deletions and create new bundles as needed. Handle customer requests following established processes for resolution. Monitor customer activity and identify opportunities to improve the experience. Provide guidance on Marketplace tools, features, and best practices. 🎯 Requirements Bachelor's degree or equivalent work experience. Prior healthcare setting experience required. 2-3 years in Implementation, Account Management, or related field. Strong customer service and relationship-building skills. Able to handle escalated or complex customer issues. Nice to have: Salesforce/CRM experience and healthcare marketplace familiarity. 🎁 Benefits Full health benefits (medical, dental, vision) Flexible spending and health savings accounts Company-paid life insurance Short- and long-term disability Company equity 401(k), holidays, flexible time off, and wellness program
