Operational Readiness Analyst

📋 Description

• Support CCaaS platform administration across multiple client environments, including user
• Maintain and audit platform configurations to ensure accuracy, consistency, security, and alignment
• Review vendor release notes and service announcements, identify changes or deprecations that may
• Monitor platform incidents, degradations, outages, and maintenance activities through resolution
• Manage vendor support cases by documenting reproduction steps, impact statements, evidence
• Support IVR and call-routing activities by documenting call flows, maintaining routing logic

🎯 Requirements

• At least 3 years of experience in contact center operations, operational support, systems
• 1–2 years of experience in banking, credit unions, or financial services, with familiarity with
• Demonstrated ability to configure, test, troubleshoot, and support business systems or applications
• Strong writing, editing, and documentation skills, with the ability to explain technical processes
• Excellent organizational and time-management skills, with the ability to manage multiple concurrent
• Strong attention to detail and a disciplined approach to testing, validation, documentation, and

🎁 Benefits

• $55,000–$60,000 annual salary.
• Annual cash bonus and equity options based on role level and experience.
• Fully remote work within the United States.
• 401(k) retirement plan.
• Health, dental, and vision insurance.
• Paid time off.